Lawnmower Belt Warranty Policy

Last updated: 1 November 2025

Summary

Coverage: 90-day warranty for manufacturing defects only

Not covered: normal wear, misuse, incorrect fitment, improper tension, pulley damage/misalignment, contamination (oil/chemicals), weathering, or debris damage

Remedy: replacement or refund (at our discretion) once a defect is confirmed

Your rights: This policy does not limit your rights under the Consumer Guarantees Act 1993 (CGA)

What’s Covered

Visible manufacturing defects such as delamination, uniform material voids, or bond failure not caused by misuse

Breakage under normal use with correct installation and tension within 90 days of purchase

This policy applies to all types of belts, including:

Deck Belts

Drive Belts / Transmission Belts

Timing Belts / Cogged Belts

What’s Not Covered

Wear parts nature: Belts are wear parts; their lifespan varies widely with setup and use

Installation / setup issues: wrong routing, incorrect size/profile, improper tensioning, seized or worn idlers, pulley misalignment, damaged pulleys, or bent deck brackets

Contamination & environment: oil, grease, fuel, chemicals, sand, heat glazing, UV/weathering from outdoor storage

Impact damage / debris: sticks, stones, wire, cable ties, etc.

Commercial or abusive use beyond intended purpose

Modified belts (cut, shortened, or altered)

Common non-defect signs:

Polished sides or frayed edge (off-track wear)

Chunking caused by debris

Cracks from UV exposure

Oil-soaked or glazed surface

How to Make a Claim

To make a warranty claim, please provide:

  • Order number or proof of purchase
  • Machine or engine model (brand, model, deck size or transmission type)
  • Clear photos showing:
  • The full belt
  • The break point (close-up)
  • Pulley and idler condition
  • Belt routing and tensioner
  • Short description of use (approx. hours or times used)

We’ll review the information within 2 business days.
If the issue appears to be a manufacturing defect, a replacement or refund will be arranged at our discretion.
If it’s normal wear or an installation-related issue, we’ll provide advice and possible replacement options.

Remedies

Replacement or refund (depending on stock and situation) once a defect is confirmed

If the exact model is unavailable, an equivalent or refund will be offered

This policy does not affect your legal rights under the Consumer Guarantees Act (CGA)

Installation & Care Checklist

✅ Verify belt type, part number, profile, and length match your mower or machine
✅ Inspect or replace idler bearings, check tensioner spring and movement
✅ Confirm pulley alignment—no wobble or bent sheaves
✅ Clean debris and old fragments before installation
✅ Apply correct tension—not overtight
✅ Keep pulleys clean and dry
✅ Store indoors, away from sun and chemicals

FAQ

Q1. Why is the warranty 90 days?
All lawnmower belts are wear parts, and their lifespan depends heavily on tension, pulley condition, debris, and storage.
A 90-day defect warranty is standard in the industry and covers genuine manufacturing faults—not normal wear.

Q2. My belt failed after only a few uses — what should I do?
Please follow the claim steps above. We’ll help you check pulley alignment, belt tension, and routing. If it looks like an unusual failure, we’ll look after you.

Q3. Who pays shipping?

If defect confirmed: reasonable return or replacement shipping is covered.

If non-defect / wear issue: buyer covers return postage.

Q4. Does this affect my CGA rights?
No. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

Short Summary for Product Pages

Warranty (Belts): 90-day warranty for manufacturing defects only.
Applies to all types: deck belts, drive belts, timing/cogged belts.
Belts are wear parts; lifespan varies with tension, pulleys, debris and storage.
Not covered: normal wear, misfit, improper tension, pulley issues, contamination, or weathering.
To claim, please provide order number, machine model, and clear photos.


FAQ 1｜Where can I find my model or product number?

Model or product numbers are usually located on an identification label attached to the equipment or engine.

Common locations include under the seat, near the engine housing, on the chassis, or on the engine shroud.

For marine engines, the identification plate is often found on the transom bracket or engine cover.

If you’re unsure, please refer to the manufacturer’s owner’s manual for the exact location.

FAQ 2｜Why can parts differ even for the same model name?

Equipment specifications can vary by production year, region, engine configuration, and manufacturing updates.

This means that parts may differ even if two machines share the same model name.

For accurate selection, always compare part numbers, dimensions, and specifications against your original part or the manufacturer’s parts diagram.

FAQ 3｜Do you confirm compatibility or provide mechanical diagnosis?

We do not provide mechanical diagnosis or guaranteed fitment advice.

Compatibility information is provided as general guidance only and is based on the details supplied by the customer.

As we are unable to physically inspect the equipment, customers are responsible for verifying suitability before ordering.

FAQ 4｜How can I make sure I’m ordering the correct part?

To reduce the risk of ordering the wrong part, we recommend:

  • Checking the original part number where possible
  • Comparing dimensions, mounting points, and specifications
  • Referring to the manufacturer’s exploded parts diagram

If you are unsure, consulting a local repair professional is often the best option before purchasing.

FAQ 5｜What happens if I order the wrong part?

If a part is ordered incorrectly or no longer required, it is generally considered a change-of-mind return.

Returned items must be unused and in resalable condition.

A restocking fee may apply in accordance with our return policy.

Please review our Returns & Refunds page for full details before ordering.