Lawnmower Belt Warranty Policy
Last updated: 1 November 2025
Summary
Coverage: 90-day warranty for manufacturing defects only
Not covered: normal wear, misuse, incorrect fitment, improper tension, pulley damage/misalignment, contamination (oil/chemicals), weathering, or debris damage
Remedy: replacement or refund (at our discretion) once a defect is confirmed
Your rights: This policy does not limit your rights under the Consumer Guarantees Act 1993 (CGA)
What’s Covered
Visible manufacturing defects such as delamination, uniform material voids, or bond failure not caused by misuse
Breakage under normal use with correct installation and tension within 90 days of purchase
This policy applies to all types of belts, including:
Deck Belts
Drive Belts / Transmission Belts
Timing Belts / Cogged Belts
What’s Not Covered
Wear parts nature: Belts are wear parts; their lifespan varies widely with setup and use
Installation / setup issues: wrong routing, incorrect size/profile, improper tensioning, seized or worn idlers, pulley misalignment, damaged pulleys, or bent deck brackets
Contamination & environment: oil, grease, fuel, chemicals, sand, heat glazing, UV/weathering from outdoor storage
Impact damage / debris: sticks, stones, wire, cable ties, etc.
Commercial or abusive use beyond intended purpose
Modified belts (cut, shortened, or altered)
Common non-defect signs:
Polished sides or frayed edge (off-track wear)
Chunking caused by debris
Cracks from UV exposure
Oil-soaked or glazed surface
How to Make a Claim
To make a warranty claim, please provide:
- Order number or proof of purchase
- Machine or engine model (brand, model, deck size or transmission type)
- Clear photos showing:
- The full belt
- The break point (close-up)
- Pulley and idler condition
- Belt routing and tensioner
- Short description of use (approx. hours or times used)
We’ll review the information within 2 business days.
If the issue appears to be a manufacturing defect, a replacement or refund will be arranged at our discretion.
If it’s normal wear or an installation-related issue, we’ll provide advice and possible replacement options.
Remedies
Replacement or refund (depending on stock and situation) once a defect is confirmed
If the exact model is unavailable, an equivalent or refund will be offered
This policy does not affect your legal rights under the Consumer Guarantees Act (CGA)
Installation & Care Checklist
✅ Verify belt type, part number, profile, and length match your mower or machine
✅ Inspect or replace idler bearings, check tensioner spring and movement
✅ Confirm pulley alignment—no wobble or bent sheaves
✅ Clean debris and old fragments before installation
✅ Apply correct tension—not overtight
✅ Keep pulleys clean and dry
✅ Store indoors, away from sun and chemicals
FAQ
Q1. Why is the warranty 90 days?
All lawnmower belts are wear parts, and their lifespan depends heavily on tension, pulley condition, debris, and storage.
A 90-day defect warranty is standard in the industry and covers genuine manufacturing faults—not normal wear.
Q2. My belt failed after only a few uses — what should I do?
Please follow the claim steps above. We’ll help you check pulley alignment, belt tension, and routing. If it looks like an unusual failure, we’ll look after you.
Q3. Who pays shipping?
If defect confirmed: reasonable return or replacement shipping is covered.
If non-defect / wear issue: buyer covers return postage.
Q4. Does this affect my CGA rights?
No. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.
Short Summary for Product Pages
Warranty (Belts): 90-day warranty for manufacturing defects only.
Applies to all types: deck belts, drive belts, timing/cogged belts.
Belts are wear parts; lifespan varies with tension, pulleys, debris and storage.
Not covered: normal wear, misfit, improper tension, pulley issues, contamination, or weathering.
To claim, please provide order number, machine model, and clear photos.